I just want Pizza Hut to

Pizza Hut Canada complaints


1901 Placentia Ave
Costa Mesa, CA 92627

(949) 646-6600

Pizza Hut is Pizza Hut. My last delivery order from this location was prompt, the pizza was hot, and it was better than most pizza huts!! Not sure why it has so many negative reviews!!

Worst Pizza Hut ever! Employees were clueless and unable to help any of the 10 customers waiting for their food. Was told the pizzas would take 45 minutes to make once I ordered them online. They took more than an hour to get mine done. Place needs some serious help

Okay I tried to order the $5.00 meal deal advertised on the TV and web site, they responded with "we are all out of that product", so I tried to order the product they are "out of" they do have it a full price?! Save your self from a bunch of hassle, do not order from this location, they do not honor the pizza hut promotions. Lot's of pizza places around, and the pizza hut on 17th is not that far away, they at least try to get close to the advertised pricing instead of the games you get here. BTW don't try to talk to a manager, they will not come to the phone.

I have been loyal to this location for years. However...it's time to change. The pizza has been cold...the order for pick up has not been ready...menu items NOT available...etc...There is too much competition in the area to traffic in bad service & mediocre pizza. You've lost a loyal customer.

Ordered a medium one topping pizza for delivery at work to save time on a busy day. The order should have costed $8 dollars with the daily deal, but got marked up almost $6 dollars for delivery a block or two away. I tipped $2 cause that's the nice thing to do and when I checked my statement that was doubled. I apparently tipped $4 which means I payed about $19 for one medium one topping pizza. I DO NOT RECOMMEND THIS SHADY PIZZA HUT.

I love Pizza Hut but I will no longer be ordering pizza from them! I called to order for delivery and THEY took my address wrong. After waiting over an hour and a half I call them to find out that they CANCELED my order because the driver had the address incorrectly and I never received any notification so they pretty much left me waiting and said if I wanted my order I would need to wait another hour for the driver to come back. Not to mention the female giving me the information on the phone was completely rude. Absolutely ridiculous. Never going back.

I ordered online for a large pizza and I wanted half with no cheese due to being allergic. The website does not have an option for cheese on only half so I wrote it in on special requests for Left Side because online half and half gives option for choosing toppings for Left side and Right side. The website has a 20 character limit so I could not write more than "NO CHEESE ON LEFT SIDE". The pizza that was delivered was in the opposite of what I wanted. When I called this location, the lady told me I should have wrote something more detailed because they didn't know. Well if you didn't know you should have called me! It took 3-5 minutes of arguing back and forth before she said, "Well what do you want me to do, remake it?" As someone who works in customer service and has for the past 8 years knows, the customer is always right. The first thing with a complaint is to apologize and ask how they can fix their mistake. I then spoke to the manager who was much more friendly and willing to fix the problem with more than just a new pizza in the next 50 minutes. She offered a free pizza for my next order, but I told her my main concern is customer service and how your employee spoke to me as a paying customer who did not get what they wanted. I'm giving one star because of my first interaction, although I got a free pizza next time, I did not get what I wanted this time and the employee made me feel like it was my fault.

This place had a special on the hold recording while I was on hold for buy one get one free. I asked for that special and they said it wasn't an option. I asked to speak with the manager to honor the special, they said ok but it was for pickup only, I agreed to pick up. I went in to get my pizzas and they said sorry they only cooked one I could wait 20 more minutes or get a free pizza to come back another time. To me they just wanted to mess with me and I saw other employees laughing in the back. I asked for a refund of the transaction and went down the street to buy little Ceasars hot and ready pizza.

I just picked up my pizza and chicken wings right now and it is NOT FRESH!!! It seems like they just microwaved it! I am very disappointed because I was also hungry. I advise anyone who is hungry not to waste your money and time to go there.

Sandra aka the manger is such a rude person ! I order my pizza letting her know I was allergic to garlic and she still sends me a pizza worj garlic I call and she answer all trying to be a jerk and she's like you said you wanted garlic like are u serious then I asked can I speak to the manager and she's like I am the manager all snobby she's like I can send you another pizza and i was like okay so the pizza I get didn't even have the right ingredients I didn't bother to call back because I knew I would get into an arguement so let me just say to everyone go to other pizza hut and Sandra please calm down with sassy attitude learn to have customer service or just don't work at all !

Guess who believes they can charge more based on their location? THESE GUYS! They too will not honor the national promotion, because they are in Orange County!

Delivery took over an hour and made me meet them on the street when they were at the wrong address. Pizza was cold and I ordered bbq chicken wings but received hot wings... Ended up throwing it away... Stay away from this place!

Sunday night I called to place an order, Abraham N. Took my order he Is so polite very patient took his time asking what topping I wanted and so on love this pizza place..

wow. i ordered pizza two hours ago! i have yet to receive my food nor is this place answering their phones. i have called multiple times and nothing. thankfully i chose to pay with cash so i did not get screwed! i suggest ordering from dominos. they have a great thing crust pizza, deliver fast and never have issues. this is the one time my roommate and i decided to order from pizza hut never again!!

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